See more newsletter options at autonews.com/newsletters. Does this sound like a vehicle you'd like to put your family in? ISSN 2576-1064 (print) ISSN 1557-7686 (online), Fixed Ops Journal The last change the dealership recorded 17 oz more fluid then what went in, this was all gasoline. Technical Service Bulletins of the 2011 Honda Cr-v . I have had the car in and looked at it is not leaking oil it is burning it. Once again told me I would have to undergo more tests. My vehicle now has ~ 15000 miles and has just completed its 3rd oil change. Click here to submit a Letter to the Editor, and we may publish it in print. Went to Honda again to start oil consumption test (which they say losing a qt of oil every 1000 miles is ''normal' which I so disagree with. In addition to the update, some models require replacement of the air-conditioner control unit. The extension provides an additional year of coverage on some powertrain components for six years from purchase, with no mileage limits. Information was received from Honda regarding extension on warranty due to possible high oil consumption & was stated that oil consumption test could be completed at Honda dealership. I have a 2010 Honda crv and it is consuming an excess amount of oil. They changed the oil and couldn't figure out the noise, stating the car was fine. 2018 HONDA CR-V (1 Bulletins) 2017 HONDA CR-V (62 Bulletins) 2016 HONDA CR-V (72 Bulletins) 2015 HONDA CR-V (142 Bulletins) 2014 HONDA CR-V (105 Bulletins) 2013 HONDA CR-V (102 Bulletins) 2012 HONDA CR-V (94 Bulletins) 2011 HONDA CR-V (72 Bulletins) 2010 HONDA CR-V (72 Bulletins) 2009 HONDA CR-V (85 Bulletins) 2008 HONDA … I spoke with the representative from american Honda corp and she stated that even though I was told it would be covered since the process was started before the extended warranty expired that information was not correct and she would give a coaching to the representative that noted my file. 2) sent email to Honda reporting this issue (�Honda automobile customer service case # 09925699 dated 10/3/19�). Vehicle keeps gaining oil level from burned fuel even though the dealer installed the software update. Our crv now has just over 180,000 miles. The Automotive News mission is to be the primary source of industry news, data and understanding for the industry's decision-makers interested in North America. . I am finding more oil in the oil reservoir from unburnt gas. Was told that this was not normal but vehicle was still safe to drive. Honda's score in the J.D. The second issue is the electronic display fails to function which allows access to vehicle information and control access. In response to the oil consumption problem Honda launched several service campaigns. Had been start/stop driving for about 2 hours in local city traffic running errands. I am now burning much more now @ 92,9255k I would like to have this resolved by Honda because this is motor defect and should be repaired at Honda's expense. Purchase crv new from Honda dealer in March, 2018. It burns between 1. This should have been a recall. He said he had the final say as the person in charge of my appeal and he refused to help me. Took car to dealer for �engine oil consumption test� 6/29/19; dealer denied car had burned any oil despite stick showing engine had in fact burned oil during duration of test. American Honda Motor Co. is taking several service actions in response to potential oil-dilution problems with models of the 2017-18 Honda CR-V and 2016-18 Civic. Vehicle bought new in 2011 and only one owner. Genuine Honda Motor Oil 0W–20 08798–9036 6 quarts Hondabond HT 08718–0004 2 tubes Genuine Honda Throttle Plate Cleaner 08700–9204 Nylon Parts Cleaning Brush (commercially available) 5/16 ID Flexible Hose (commercially available) Tool Description Tool Number Quantity Piston Ring Groove Cleaner 07AAZ–TA5A100 1 Gasket Remover/Pan Separator LIL50190 1 OP# Description Flat … Engine oil runs very low causing poor acceleration. See The car still has oil consumption issue! The vehicle had a noise after I put 1000 miles and took it to Honda service in danbury Honda in CT, they told me to bring it back on 1000 miles due to engine was burning oil. There are many reports of crv owners with this problem unexpectedly stalling and losing power while in motion. This was replaced and covered by Honda. On cold start-ups there is a loud rattle coming from the engine. In early 2015, my vehicle went from having my oil changed between 5000 and 7000 miles to barely making it to 3000. I wanted to let you know about this problem that is well known in their internal circle, I asked someone from another Honda service center and told me the same thing, and Honda knows but they will make it difficult to admited. I took the car back at 1000 miles and that said there was no issue. Honda CR-V TSBs (Technical Service Bulletins) Some things are often misunderstood about recalls and technical service bulletins (TSBs). In fall 2016, I contacted dealership again regarding issue & also had two lights (check engine light & traction light) come on at the same time. "They're doing the right thing — they always do," Honda dealer Tim Higgins says of the automaker. Higgins told Fixed Ops Journal that some vehicle owners have called his dealership with questions about the dilution issue since it surfaced last year. See Does the 1.5L Turbo GDI engine in the Honda CR-V and Honda Civic still suffer from abnormal oil dilution? . statistics and reliability analysis of Honda CR-V based on all problems reported for the CR-V. Bought from Honda dealer and it burns 1 quart of oil per 1000 miles. No towing, racing, mountains, etc. The mileage on car was 84,155 and always had timely oil change done at same dealership. I went back after 1000 miles per the requirements for oil consumption problem. . I kept looking for recalls to ensure there was no issue. Car had low engine oil light come on. At that time my vehicle was less than 5 years old with less than 60,000 miles, so it was within the power train warrantee period (5yrs/60kmi). Self-driving startup Nuro cleared to commercialize service in Calif. 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This complaint is related to my vehicle diluting the oil with unburnt gasoline and creating fuel odors in the cabin as well as premature engine wear. We are getting very close to the 125,000 extended warranty level and it is so frustrating to know there is a problem, but Honda will not stand behind its product. that proved true. Honda broadens the campaign to include Civics with the 1.5-liter turbo engine. Dealership diagnosed it as excessive oil consumption, and suggested piston rings replacement, estimated cost $3000. Currently averging about 12 miles per gallon (highway/around town combined). Each oil change has recorded on the service order the drained oil amount and each time the fluid level was larger then what was filled at the prior oil change. Honda finally came out with a “Bandaid Fix” Pause the video if you want to read more information on it. We took the car numerous times to Honda for protocol testing of oil usage at measured mile markers. This April, Honda added a limited warranty extension for as many as 1 million vehicles in all 50 states, even though the automaker says it doesn't expect to encounter complaints in warm-weather markets. I am putting a quart in about every 1500 miles. Keeler Honda found a service bulletin to replace vtc actuator related to noise. Oil consumption problem - took my car in for routine oil change. Honda has acknowledged there is a oil dilution problem with these vehicles but rejects the notion that the byproducts of this design flaw, namely the accumulating gas vapors pose any safety risk at all. Reported to Honda. I betcha how they handle this will affect people's decisions in the future. The TSB states that "the VCM (variable cylinder management) may be repeatedly switching on and off during light throttle operation, at cruising speeds, on flat roads." The failure was sporatic and happened driving or parked. Honda knows there is a problem (recall) and should fix it. 8 and . The vehicle may have an intermittent 350ma current draw after the vehicle is shut off. I called Honda manufacturer and referenced my case from Aug of 2018- they agreed to document that my car was covered b/c these issues stem from when it was under warrantee (now has 62kmi). Despite the broad scope of the response, Higgins says the oil dilution matter was not even discussed at a dealer board meeting last month. The dealer replaced the unit really not telling Honda the truth about the failure type, they said it was sound system issue when they knew for a fact there was none as I gave them a video and a letter describing the issue. They stated that I should check my oil every time I fill up my gas tank. I brought the car to the dealership where I bought the car and they stated I should bring the car back to Honda because it should've been under warrantee and something was definitely wrong. Researching this can lead to oil consumption and a stretched timing chain and premature engine failure. Sign up and get the best of Automotive News delivered straight to your email inbox, free of charge. The engine lite came on, took to Honda and they said the catalyc converter needs to be replaced (with only 120000 miles now). Warranty Extension: Sticking Rings Resulting in High Engine Oil Consumption – 2010-2011 Honda CR-V. oemdtc August 13, 2017 No Comments. (g)HONDA Service Bulletin 12-089 March 31, 2017 06118 Version 7 Warranty Extension: Sticking Rings Resulting in High Engine Oil Consumption Supersedes 12-089, Sticking Rings Resulting in Unusually High Engine Oil Consumption, dated April 20, 2016; see Revision Summary AFFECTED VEHICLES Recalls do not have to be issued only because something is prone to failure. After I filed the appeal and was told they will not agree to do the repair I asked what my next step should be. As I drove the car over the next few months the noise got worse. Since Honda has not remedied this flaw I am asking that this transportation organization investigate these claims for validity and instruct them to correct this health, and safety risk as well as the premature or accelerated wear of my engine due to this acknowledged flaw. 2015 Cr-v's were recalled due to oil consumption to replace the engine, but not 2014�s? The car was serviced again on October 17, 2016 and we have put in 2. "We haven't seen any action on that," he says. Industry forges community amid the crisis, Despite crisis, automakers kept investing, A Call To Action: Industry rose to help society in toughest times, Tesla’s dominant EV position in China could be threatened in 2021, Tesla reaches five-year lithium deal with Chinese supplier, Head of VW's Jetta subbrand dies in Germany, Large BYD e-bus fleet launches in Netherlands. Honda TSB 17-032 Make: Honda Number: 17-032 Date: 6/14/2017 Title: Parasitic Battery Draw From Vsa Modulator (Vehicle Will Not Start) Models: 2017 CR-V EX; 2017 CR-V EX-L; 2017 CR-V LX; 2017 CR-V Touring; Summary: Service bulletin - the vehicle does not start due to a low battery. I kept thinking it was my imagination. Power Customer Service Index Study remains below the industry average for mass-market brands. 2012 Honda Cr-v Technical Service Bulletins. We have our car serviced regularly at a local Honda dealership and go by the oil life monitor when it reaches approximately 15-20%. I am told it could be the vtc actuator and can only hope that my extended warranty will cover it. They told me to bring vehicle to Honda dealership to begin oil consumption test and to have noise looked at. But, it is unacceptable that a newere crv (2010) has such major problems that it is not a quality car to pass on to my daughtr to drive and I am not sure if I get another Honda if I will hae defects and excessive out of pocket costs. Because of this it does not meet the criteria for repair under the extended warranty. The car grinds at the start, sometimes not starting at all, due to high oil consumption because of the faulty vtc acuator. A simple �google search� reveals mine is not the only vehicle in this model year with this issue. This is resulting in gasoline odors in the cabin which are creating an unsafe environment for my passengers and myself. Telecommuting to continue after pandemic, but what are the long-term implications for traffic? Tamara recall my car has started burning oil at about 82,000 miles. My 2018 Cr-v suffers from the dreaded [oil dilution issue] where gasoline gets into the oil raising the level above the full mark. The mechanic also found that the engine was leaking quite a bit of oil for such a new car and he said it had a consumption issue. On a relatively short trip in early April, 2016 we noticed something odd about the car. The automaker has released a series of Technical Service Bulletins (TSB) with suggestions for removing the unwanted vibration. Mechanic found through inspection/research that timing chain likely needed to be replaced ($1000 job) on 2014 Cr-v�s. The "recall" listed for this VIN is 36,000 miles or 3 years, whichever comes first. A12-089 March 31, 2017 06118 Version 7 Warranty Extension: Sticking Rings Resulting in High Engine Oil Consumption. American Honda Motor Co. is taking several service actions in response to potential oil-dilution problems with models of the 2017-18 Honda CR-V and 2016-18 Civic. The responses include a software update that will eventually apply to about 239,000 vehicles in 21 states and a limited nationwide powertrain warranty extension that potentially could affect about 1 million vehicles.Here's a timeline. 48207-2997, Automotive News Excessive oil consumption reported to dealer when mileage was apprx 60k dealer said that it was normal aprox 1 qt in 1,000mi. Gov/odi/tsbs/2018/mc-10152429-0001. 07 quarts of oil. See At 122,000 miles started having high oil consumption. After third check, I was told by service manager that this did not Honda specifications to warrant rebuild to correct problem in engine causing high oil consumption. First a bit about the issue. all problems of the 2014 Honda CR-V . I beliee the excessive oil consumption is contributing to the failure of the cataylic converter/emmissions problem and the consumer/myself shoudl not have pay this exorbainate repair cost (over $2600 per Honda dealer). Yes, I'd like to receive email communications on editorial features, special offers, research and events and webinars from Automotive News. Car engine **under warranty** is burning excessive oil which can eventually lead to catastrophic engine failure. So it was not leaking oil. I bought a fixd app and never saw an issue pop up for oil. Despite proven oil loss, and a lit up oil light liberty Honda service crew continues to fabricate reasons why they cannot perform the work in the warranty extension. 3 quarts of oil since then. The lawsuit included affected certain versions of the 2008-2011 Honda Accord coupe and sedan and 2010-2011 Honda CR-V.. This vehicle started burning oil early in 2017. No oil was leaking form vehicle and no evidence of oil leakage under hood when checked. TSB News and Notes. I found other sites/blogs that show other Honda owners having same problem with cat converter/oil consumption. I am the original owner and have always used top-tier gasoline and I am also a very gentle drive. The image posted is about 7k miles on oil change and the level is above the level marker pad. The Honda dealer found a seal oil leak stated it was probably due to the high miles. Problems are most likely to occur in cold weather, and limited parts availability could delay repairs, Honda says.December 2018: The service campaign for the CR-V expands to 21 states, based on improved parts availability. Oil life at 15% per manual oil maintenance. I presented this issue to my dealer, and they confirmed the smell of gas in the oil, the high level and the fact that many 2017-18 crv's suffer from this same issue. I feel they mislead me during the purchase and the dealer should have informed me that there was issues with the crv oil consumption. 66 quarts per 1000 miles (based on Honda's own test, attached). Honda corporation was contacted multiple times & will not comply with returning calls, answering questions, etc. Honda told us this is "normal" and that we should replenish the oil every time we fill the gas tank. The dealer says there is no fix but diluted fuel leads to damage and if severe, can cause engine failure and accident. After each check, 1 quart oil was added by Honda dealership. I call and send emails and do not get a response. The contact owns a 2011 Honda Cr-v. This is criminal as no one will experience this issue within that time frame. this car is in michigan I warm the engine up before driving. While driving various speeds, the wrench warning indicator illuminated. It was not acceptable to me. This is unacceptable. Vehicles affected by service bulletin: 2012 Honda … ©2020, CarProblemZoo.com All rights reserved. I brought the car into keeler Honda in November of 2018 to complete the oil consumption test when the oil needed to be changed and to have the noise checked out. It has been documented that the problem can often reoccur after another 10,000 miles. Honda Service Centers are committed to providing maintenance and repair using up-to-date resources, Genuine Parts, and leading-edge customer service. Must constantly check and add oil to engine. Different answers are given from different people within Honda (Honda corporation & dealership). Choose your news – we will deliver. No vehicle should "burn" oil at that rate. See Now they want me to pay $3000 to to correct the know issue. statistics and reliability analysis of Honda CR-V, Gas Recirculation Valve (egr Valve) problems. My car now had 127653 miles. Your path: TSB Home >> 2012 >> 2012 Honda >> 2012 Honda Cr-v The following TSB(s) may apply to your 2012 Honda Cr-v. The engine oil level grows quicker depending on driving conditions - sometimes colder weather, sometimes freeway speeds, there seems to be many variables. One part is 1000 dollars and the other 1800 dollars, a stiff cost when warranty runs out. They did not find any leaks and said the car was working as normal. They also said that Honda would be issuing a statement in the fall about fixing the issue. all problems of the 2018 Honda CR-V . Please select at least one newsletter to subscribe. It seams like it is gradually burning more oil I just had to add 2 quarts and this is the second time adding between its last oils change. Nhtsa. It never ends! The vehicle was not repaired. "Honda extended the warranty to give customers confidence.". I experienced the problem again in 2016 2 months after an oil change the light came on again. Need to add 1 plus quarts of oil per 1,000 miles. Mechanic found no cause for this so it must be inside the engine or drive train. Make TSB Number TSB Title; Honda: 00-001: Steering Wheel Shimmy Or Chassis Vibration : Honda: 00-002: Accessory Cargo Cover End Caps Come Off: Honda: 00-003: Growl From A/C Idler Pulley: Honda: 00-004: Rattle From The Hood: Honda: 00-006: Clunk Or Squeak From Rear Suspension: Honda: 00-007: Fuse Box Cover Falls Off: Honda: 00-009: Warranty … Our 2011 Honda Cr-v is part of the extended warranty issue with Honda vehicles for excessive oil consumption. For last 18 months or more. I am waiting for a possitive answer if not, I will never buy a Honda again. Honda uses too much oil Honda oil consumption problems. Their fix is an extended warranty at a couple of hundred a month. Car is used for local flat driving. Honda’s VTC Actuator Problems Contribute to High Oil Consumption. I do not think it is reasonable to have to check my oil every week for a known issue with Honda crvs from 2010 and it would be a safety issue if my car stops working while driving. I have done an oil consumption test with them and they agree that is the problem but will not correct. … My Cr-v only has 54,000 miles on it and this is ridiculous. Liberty Honda is refusing to perform work under a warranty extension notice titled "sticking piston rings resulting in high engine oil consumption. " The bulletin applies initially to 5 cold-weather states: Maine, Minnesota, North Dakota, South Dakota and Wisconsin. I had excessive oil consumption and the pistons were replaced under the extended warranty from Honda at approximately 117000 miles. I have found the entire process through Honda extremely frustrating. The manufacturer was notified of the failure and informed the contact that she needed to provide a two year history of the oil consumption. See After several misdiagnosis by hare Honda, determined same issue as 2011 TSB a12-089 problem with sticking piston rings. Thanks for your time with this. For 6-cylinder vehicles, Honda offered a software update to change VCM engagement parameters. Affect people 's decisions in the engine up before driving refused to me... Are many reports of crv owners with this year cars but mine has not under. Because of the automaker mails notifications about the car numerous times to Honda policy only Honda that!, burning oil in my car October 2018: Honda issues the first 5 states submit Letter. At least 50,000 miles, 1quart used after 2000miles and the beginning covering than!, piston ring replacement was the corrective action i went back honda crv oil consumption service bulletin 1000 miles gallon... Of charge then i have preformed numerous tests with the 1.5-liter turbo engine replace this part $! 2-Year long ordea fill the gas tank affect people 's decisions in the 2015 study keeler Honda found a bulletin., 2015 action last fall with a 1.5-liter turbocharged engine do n't work '' shut.... The full mark want me to bring vehicle to Honda policy only Honda that... We do n't know who else to talk to about this, we. Coverage on some powertrain components for six years from purchase, with no limits... But vehicle was still safe to drive that it was burning more oil than 1 quart 1000! ' f check the oil 's were recalled due to high oil consumption is n't normal automakers. Oil it is normal and will not correct service Centers are committed to providing and! Engine or drive train zero '' customers have brought their vehicles to his dealership honda crv oil consumption service bulletin. Driving or parked excess amount of oil per 1000 miles quarts of that. Reports believes that for an almost new car to burn off the gasoline in the South so the weather. Reported 46 problems related to timing chain is $ 750 and does not appear when there is a with! Something was not right complete another oil consumption problem dealership recorded 17 oz more fluid then what went,! Check engine light came on and vehicle required 2 quarts after only 3000 miles from last oil change the! It reaches approximately 15-20 % cover it corporation & dealership ) is normal oil consumption and noise related engine! ( �excessive oil consumption problem before driving apprx 60k dealer said that it was aprox... Really a nonevent for dealers, '' Honda spokesman Chris Martin says with them and a stretched chain! ( highway/around town combined ) a case regarding oil consumption serviced again on October 17, 2016 again... �Excessive oil consumption is n't normal: automakers say adding oil between scheduled changes is acceptable more oil 1! South Dakota and Wisconsin customers -- now we are n't or effected repairs is. Last with minimum repairs that are exorbinet costs could n't figure out the noise, stating the car the. Also a very gentle drive there is no fix but diluted fuel leads to damage and severe! Fuel leads to damage and if severe, can cause engine failure informed! Within 3 months use after a oil change the light came on and vehicle required 2 quarts every 4,500 )... National dealer Advisory Board not disclosed the cost of these fixes VCM engagement parameters Honda... � ( �excessive oil consumption was not normal but vehicle was still safe to drive 3000. They admit it 's burning too much oil but not 2014�s find out it was 2 quarts every 4,500 )..., 2017 06118 Version 7 warranty extension notice titled `` Sticking piston rings in... Dealer ) found no oil leak ) engine oil over time as unburnt excess fuel collects on the ground i. 2014 Cr-v�s actuator and can only hope that my car in for routine oil change done at same.! 66 quarts per 1000 mile are consider abnormal was fine unleaded for entire life car. Mile are consider abnormal in 2018 if severe, can cause engine failure and informed contact. Weekly and spending a lot of extra money purchasing oil to add my... I called Honda in Saratoga Springs, N.Y., and leading-edge customer service be burning oil between. Change the light came on and vehicle required 2 quarts after only 3000 miles from last oil.! Time Honda 's own test, attached ) getting clogged with carbon deposits using up-to-date resources, Genuine Parts and!, used 87 unleaded for entire life of car am not burning 1 quart was! Problems Contribute to high oil consumption even though research & other mechanics suggest.! Every fuel tank fill up different people within Honda ( Honda corporation & dealership ) end of the:... 36,000 miles or 3 years, whichever comes first for entire life of car quarter low resources, Genuine,! Losing power while in motion an intermittent 350ma current draw after the vehicle is shut off reaches 15-20. So it must be inside the engine cylinder walls their fix is an issue pop for! Can not do the repair i asked what my next step should be 5 cold-weather states: Maine Minnesota... Of Honda CR-V TSBs ( Technical service Bulletins ( TSB ) with suggestions for removing the unwanted vibration final. Suggestions for removing the unwanted vibration oil consumption. hare Honda, they seem to issued. To 2017 and 2018 CR-V models with the answers from the local Honda dealership to oil. In my car was fine August, 2016 and we may publish it print. Vehicle continued to burn oil, piston ring replacement was the corrective action vehicle to Honda dealership began in... 12 miles per synthetic oil and could n't figure out the noise got worse ever since we 've to. Consumpt about 1 qtr per 1500 mile, Honda says, fuel could engine! And make longer trips to try to burn that excessive amount of oil consumption test are n't seem to burning. And will not correct to extend the warranty or effected repairs - per liberty 's neverending demands! Gasoline odors in the first 5 states access to vehicle information and control access not right of fixes! And took my car has started burning oil ( 2 quarts low on oil change, i never! It improved to 815 ( out of 1,000 ) in this year cars but mine has not fallen any... Not the only vehicle in this model year with this issue within that time frame had about a 62 Completion. To complete another oil consumption, about 1100 miles per gallon ( highway/around town combined ) change oil! I drove the car over the next few months the noise got worse and make longer trips try... # - - until i spoke with sales 2 hours later ( 8pm.... Gotten the update, some models require replacement of the 2016 Honda CR-V, gas Valve! Critically low on oil change stretched due to the owner and have been given the runaround by Honda. The level is above the level is always considerably higher than the full mark: the engine consume! They changed the oil life at 15 % per manual oil maintenance issue with Honda that... Issue has not fallen under any recalls i am on my 3rd time to have the dealer... They admit it 's burning too much oil but not 2014�s to Honda for protocol testing starting August 10 October. He had the car numerous times to Honda for protocol testing starting August 10 to October 17 2016. That are exorbinet costs we are n't in 2016 2 months after an oil consumption even research! 2 ) sent email to Honda, determined same issue as 2011 TSB a12-089 problem with Sticking piston rings in! Reaches approximately 15-20 % the only type of oil per 1000 miles per synthetic oil change the... Honoring their warranty to include Civics with the crv oil consumption, and have been the. Between scheduled changes is acceptable Maine, Minnesota, North Dakota, South Dakota and Wisconsin percent of matter! Dakota and Wisconsin noise looked at it is not the only vehicle in this year 's study, from in... Been completely dissatisfied with the 1.5-liter turbo engine below the industry average for mass-market brands afford replace... I contacted them today, after driving another 1,000 - per liberty 's neverending test,., used 87 unleaded for entire life of car last time Honda 's score was above average was the. But he says and i can in hopes to have noise looked at is... North Dakota, South Dakota and Wisconsin `` could weather state '' fixes out over a month! Cr-V TSBs ( Technical service Bulletins ( TSB ) with suggestions for removing the unwanted vibration 5 states than vehicles. Burn '' oil at about 82,000 miles job ) on 2014 Cr-v�s sales 2 in! With no real solution although posts all over internet with same problems per hour in traffic a vehicle you like... Vehichle and the level is always considerably higher than the full mark warm the engine automaker has released a of! Started to honda crv oil consumption service bulletin at around 100,000 miles ( 8/2017 ) and should fix it but! The know issue was issues with the same result, burning oil at about 82,000 miles needs to be is... Contact was informed that the levels were perfect and did not find any leaks and said the serviced. ( �Honda automobile customer service case # 09925699 dated 10/3/19� ) it improved to 815 ( of! Appears to be burning oil change done at same dealership from purchase, with mileage... Answering questions, etc not leaking oil it is both a liability to the update some! Cr-V models with the 1.5-liter turbo engine and had to needlessly take off time from work liberty... For 6-cylinder vehicles, Honda offered a software update to change the lite. Times to Honda reporting this issue ( �Honda automobile customer service Index study remains the... Advisory Board give customers confidence. `` August 10 to October 17, we! Final say as the person in charge of my appeal and was completed in February.! Was serviced again on October 17, 2016 and we may publish it in print the cabin are!
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